![]() In Houston's Harris County, it's 28 percent. In Spartz's home of Broward County, it's only 13 percent. In only two states - Hawaii and South Carolina - are at least 50 percent of homes in flood hazard areas insured under the program.ĪP's analysis also showed the percentage of homes in high-risks areas that have flood insurance is sometimes frighteningly low. In low-lying Florida, where by far more flood insurance policies are sold than in any other state, the drop has been almost 16 percent. The number of policies in force today has fallen in 43 of the 50 states since 2012, dropping from almost 5.5 million to just under 5 million, a decrease of 10 percent, AP's analysis found. Without flood insurance, storm victims would have to draw on savings or go into debt - or perhaps be forced to sell. ![]() Memories of New Orleans underwater in 2005 after Hurricane Katrina have faded. Banks became lax at enforcing the requirement that any home with a federally insured mortgage in a high-risk area be covered. What's driving the drop in policies? Congress approved a price hike, making premiums more expensive, and maps of some high-risk areas were redrawn. "It isn't a lot of money to save yourself the heartache if it does happen." "I was talking to my husband and I said that if something like Harvey happens here, I don't want to be on the hook," said Spartz, who relocated from Cincinnati. official overseeing the National Flood Insurance Program told AP that he wants to double the number of Americans who buy flood insurance. The center for the problem is South Florida, where Spartz lives. Far fewer Americans compared with five years ago are paying for flood insurance in coastal areas of the United States where hurricanes, storms and tidal surges pose a serious threat, according to an Associated Press analysis of government data. If Spartz had dropped her policy, she would not have been alone. Spartz, a business analyst, paid the bill this week. Then Harvey hit Houston, its historic rains causing massive floods even in low-risk neighborhoods. She figured she could put the $450 annual premium, due next week, to another use. Two hurricanes came close to the Fort Lauderdale suburbs last year, but they didn't hit and her home isn't in a high-risk flood zone. Wright Flood policyholders can also file a claim by emailing or calling 1-80.PLANTATION - Amanda Spartz nearly did not renew her home's flood insurance policy after her first year in Florida. The company also has an online portal at /claims, where property owners that have a Wi-Fi connection following a flood event can open a claim and track its progress online. With both options, users receive automated text responses that assist them throughout the claims process. Wright Flood's other recent claims processing innovations include the company's 'claims via text' option, which allows customers to file a claim by texting 72, and 'status via text' where a claimant can find the date the last claims check was mailed. "Wright Flood has long been at the forefront of technological advancement in the flood insurance industry, and we remain committed to investing in the resources to continue to enhance our flood insurance offering." "At Wright Flood, we believe in making the claims process as easy as possible so that property owners can get back on their feet and focus on what's important after a flooding event," added Patty Templeton-Jones, president of Wright Flood. ![]() At the end of the process they will be provided with their claim number, adjuster information, and a reference document advising them of what steps to take next. Then, the user answers a series of conditional questions that are personalized based on their responses, and with very little effort a new claim has been opened. Through this process, they will be notified if there is a possible duplicate claim. To file a claim with CLOE, the insured, agent, or third party must first answer a few simple authentication questions. "CLOE's fully-automated, conversational interface is encrypted, offering users peace of mind that their information is secure, and can be done within a few minutes." "Artificial intelligence tools and chatbots are becoming increasingly popular in the customer service industry and amongst consumers, and we are thrilled to provide for our policyholders another innovative option for streamlining the claims process," said Tim Love, CIO of Wright Flood. The CLOE claims bot can be accessed 24/7 at and on your mobile device or desktop. ![]() With this launch, the company adds to its existing array of tech-enhanced claims management tools and becomes the first flood insurance provider to offer this exciting AI technology. 2, 2019 /PRNewswire-PRWeb/ - Wright Flood Insurance is pleased to announce the launch of CLOE the claims bot – an artificial intelligence (AI) chatbot that helps customers efficiently, quickly and securely open a claim online.
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